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Herefordshire Musculoskeletal Service

The first service to be offered by Taurus Healthcare was the Herefordshire Musculoskeletal Service (HMS), a specialist assessment and treatment service for musculoskeletal conditions (those involving bones, muscles, tendons, joints and nerves). This service is no longer contracted by the CCG. Taurus was able to record many positive outcomes.

Patient Feedback

HMS was offered to the community for a trial period of 20 months. Patients were asked for their views after using the service:

96% rated their satisfaction with the service as excellent or good

98% felt that the way their clinician explained their condition to them was excellent or good

80% of respondents thought that the length of time they waited for their appointment was good or excellent

90% rated the standard of patient contact and service prior to their appointment as good or excellent

91% found ease of access to the musculoskeletal clinic excellent or good

Additional comments included:

“(I was) so grateful to have an appointment so quickly, and at a local clinic. Everything was so organised and no problem with car parking and not having to wait for long stretches takes away anxiety. Wonderful Service.”

“I found the doctor very helpful who explained what was happening and what would happen in the future”

“The doctor was excellent; she explained and answered all my queries about my pain. First Class.”

“ I feel relieved to be in good hands at last…”